Privacy Policy

Just like in face-to-face contact, we exchange personal data with you. This data enables the operation of Training byLumiere LTD. Your data also helps us to create helpful or useful content and information when contacting you (with your permission). Here is a brief overview of data protection at Training byLumiere LTD. This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

Contact Details

Training byLumiere Limited is a company registered in England and Wales with the company registration number 09549326 and having its registered address at Holbrook House, 32 North End Road, Steeple Claydon, Buckinghamshire, MK18 2PG. Email address – training@bylumiere.co.uk

When and how do we collect data?

We collect data – when you provide it to us, purchase from us or sign-up to our e-newsletter. Automatic, data is created for example when you vist our websites by our hosting provider.

  • Contact details, for example, your name, business, or e-mail address (see marketing information below).
  • Financial data for payment on our website (see payment processors below).
  • Data that identifies you, IP address, the browser type or the time zone (this is collected by our hosting provider for analytical purposes).

How we use your information?

For administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to advertise our services, to analyse your use of our website, and in connection with our legal rights and obligations.

Disclosure of your information to third parties?

We only disclose your information in order to run our business, to our service providers, to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights

We will NOT sell your information to third parties (other than in the course of a business sale or purchase or similar event)!

How long will we retain your information?

For no longer than necessary, taking into account any legal obligations we have for tax purposes and any other legal basis we have for using your information like your consent.

Securing your information

We use the appropriate technical measures to store your information on secure servers, encrypting transfer of your data to or from our hosting providers servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary legal required.

We use analytical cookies

  • Our third party providers use cookies that they control themselves.
  • You can turn off cookies in your browser settings. Please note: If you do so, the service of our site may not be completed.

Payment processing?

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we use a number of third-party payment processors, including PayPal and Stripe. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway.

The legal basis for processing: (Article 6(1)(b) of the General Data Protection Regulation).
The reason: to fulfil your contractual obligation to pay for the services you have ordered from us.

Third-party payment processors?

The third party payment processors we use all collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via the following links:

We use WooCommerce as the e-commerce platform for processing orders on our website. When you place orders on our website, your information will be processed by WooCommerce. WooCommerce does not collect any information about you when it processes your order on our site. WooCommerce is owned by Automattic and you access their privacy policy here

Stripe is based in the United States of America. Information relating to Stripe’s processing of your payment may be transferred outside the European Economic Area to the United States of America. Stripe has self-certified itself with the EU-U.S. Privacy Shield for the purpose of such transfers.

PayPal may transfer information relating to your transaction and the processing of your transaction outside the EU Area. Where they do so, they will put appropriate safeguards in place.

Marketing Information (e-newsletter)?

On our website, you are able to register for our e-newsletter. We will send you marketing communications in relation to our services only if you opt-in to receive them. We use a third-party service to send out our e-newsletter and administer our mailing list, called MailChimp. You can access their privacy policy here The information you submit to subscribe for our newsletter will be stored outside the EU Area on MailChimp’s servers in the United States of America. The safeguarding of this information is handled by MailChimp themselves.

Your rights in relation to your information?

  • to access your information and to receive information about its use
  • to withdraw your consent to the use of your information
  • to have your information corrected and/or completed
  • to complain to a UK authority
  • to have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • to object to the use of your information

 

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to this Privacy Policy document in the future will be notified and made available to you using the Website.

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